Terms and Conditions of Service

1. Definitions

• "Platform" – the Global Talks AI software, dashboards, APIs, AI agents, analytics tools, and related services.
• "User" – any individual or entity accessing or using the Platform.
• "Customer" – a business entity registering for the Platform.
• "AI Services" – AI-powered features including voice agents, email classification, analytics, and automation.
• "Third-Party Services" – external services integrated with the Platform (e.g. Shopify, CRMs, telephony providers).

2. Scope of Services

Global Talks is a B2B AI platform that provides:

• AI-powered voice and email agents
• Omnichannel customer communication tools
• Marketing attribution and analytics
• CRM and e-commerce integrations
• Automation and reporting features

The Platform is provided as a software-as-a-service (SaaS) solution.

3. Eligibility & Account Registration

To use the Platform, you must:

• Be at least 18 years old
• Have authority to bind a business entity (if applicable)
• Provide accurate and complete registration information

You are responsible for:

• Maintaining the confidentiality of login credentials
• All activity occurring under your account

4. Acceptable Use

You agree not to use the Platform to:

• Violate any applicable law or regulation
• Infringe intellectual property or privacy rights
• Transmit unlawful, harmful, abusive, or deceptive content
• Attempt unauthorized access or system interference
• Reverse engineer or exploit the Platform

We reserve the right to suspend or terminate accounts for misuse.

5. AI Services Disclaimer

The Platform uses artificial intelligence and automated systems.

You acknowledge and agree that:

• AI outputs may be inaccurate, incomplete, or outdated
• AI responses are not professional advice
• You are solely responsible for reviewing and validating AI-generated content
• AI actions are based on input data provided by you or third-party systems

We do not guarantee:

• Accuracy of AI responses
• Business outcomes, conversions, revenue, or ROI

6. Data & Customer Content

You retain ownership of all data you submit to the Platform ("Customer Content").

By using the Platform, you grant us a limited license to:

• Process, store, and analyze Customer Content
• Provide and improve the Platform
• Generate aggregated and anonymized analytics

We process personal data in accordance with our Privacy Policy and applicable data protection laws, including GDPR where applicable.

7. Third-Party Integrations

The Platform integrates with third-party services such as:

• Shopify
• CRMs (e.g. Kommo, HubSpot, GoHighLevel)
• Telephony and AI providers

We are not responsible for:

• Third-party service availability
• Data accuracy provided by integrations
• Changes made by third-party providers

Use of third-party services is subject to their own terms.

8. Subscription, Fees & Billing

Certain features require a paid subscription.

You agree that:

• Fees are billed according to your selected plan
• Payments are non-refundable unless stated otherwise
• Failure to pay may result in suspension or termination

Pricing, billing cycles, and plan details are presented at the time of purchase or via separate agreement.

9. Intellectual Property

All rights, title, and interest in the Platform, including:

• software
• AI models
• workflows
• interfaces
• branding

remain the exclusive property of A-Team Global.

These Terms grant you a limited, non-exclusive, non-transferable license to use the Platform during your subscription.

10. Confidentiality

Each party agrees to protect confidential information disclosed during use of the Platform and not disclose it to third parties except as required by law.

11. Service Availability & Changes

We may:

• Modify or improve features
• Add or remove functionality
• Perform maintenance or updates

We do not guarantee uninterrupted availability.

12. Termination

We may suspend or terminate access:

• For violation of these Terms
• For non-payment
• For legal or security reasons

Upon termination:

• Access to the Platform will cease
• Data may be deleted in accordance with our data retention policy

13. Disclaimer of Warranties

The Platform is provided "as is" and "as available."

To the maximum extent permitted by law, we disclaim all warranties, including:

• merchantability
• fitness for a particular purpose
• non-infringement
• accuracy of AI outputs

14. Limitation of Liability

To the fullest extent permitted by law, A-Team Global shall not be liable for:

• indirect or consequential damages
• loss of profits, data, or business
• reliance on AI-generated outputs

Our total liability shall not exceed the fees paid to us in the preceding 12 months.

15. Indemnification

You agree to indemnify and hold harmless A-Team Global from claims arising from:

• your use of the Platform
• your data or content
• violation of laws or third-party rights

16. Governing Law & Jurisdiction

• For users in the United States: governed by the laws of the State of Delaware, USA
• For users in the European Union: governed by applicable EU law and local mandatory consumer protections

Venue shall be determined by applicable jurisdiction.

17. Changes to Terms

We may update these Terms periodically. Continued use of the Platform constitutes acceptance of updated Terms.

18. Contact Information

A-Team Global
Email: info@a-team.global