Terms and Conditions of Service

Last updated: 26 October 2026

These Terms and Conditions ("Terms") govern access to and use of Versafy (the "Platform"), operated by A-Team Global Ltd., a company registered in Bulgaria under company number (UIC) 204271759, with its registered office at 16 Vasil Aprilov Street, floor 3, office 1, Burgas 8000, Bulgaria ("Versafy", "we", "us" or "our").

By registering for, installing or using the Platform, including through the Shopify App Store, you agree to these Terms, including the Data Processing Addendum in Schedule 1. If you do not agree, do not use the Platform.

The Platform is intended for businesses only. It is not offered to consumers.

1. Definitions

• "Customer" or "you" – the business that registers for or uses the Platform, and anyone using it on that business's behalf.
• "End Customer" – a person who communicates with your business through the Platform, for example by calling, chatting or messaging your AI agent.
• "Customer Data" – all data you or your End Customers submit to the Platform, including conversations, call recordings, transcripts, contact details and store data.
• "AI Services" – the AI-powered features of the Platform, including voice and chat agents, analytics and automation.
• "Connected Services" – third-party services you connect to the Platform using your own account, such as Shopify, your CRM, your phone carrier or your WhatsApp Business number.
• "Service Providers" – third parties we use to deliver the Platform, such as hosting, AI and voice providers.
• "Credits" – the prepaid units used to pay for usage-based features of the Platform, as described in section 10.

2. The Platform

Versafy is a business software platform that provides:

• AI voice and chat agents for phone, website chat, email and messaging channels
• Customer communication tools and handoff to your team
• Learning and observe modes that build a knowledge base from your team's conversations
• Marketing, sales and communication analytics
• Integrations with e-commerce platforms, CRMs and calendars
• Automation and reporting features

The Platform is provided as a software-as-a-service (SaaS) solution.

3. Accounts

To use the Platform, you must:

• be at least 18 years old and authorised to act on behalf of your business
• provide accurate and complete registration information and keep it up to date

You are responsible for keeping your login details confidential and for all activity under your account. Tell us promptly at info@versafy.ai if you suspect unauthorised access.

4. Acceptable use

You agree not to use the Platform to:

• break any applicable law, including data protection, telemarketing and consumer protection laws
• infringe intellectual property or privacy rights
• send unlawful, harmful, abusive, deceptive or unsolicited marketing content
• make outbound calls, including AI calls, or send business-initiated messages to people who have not given the consent the law requires, or keep contacting people after they opt out
• break the rules of a Connected Service, such as the WhatsApp Business Messaging Policy
• impersonate a human in a way that misleads End Customers about talking to an AI
• attempt unauthorised access, disrupt the Platform, or reverse engineer it

We may suspend or terminate accounts that misuse the Platform.

5. AI Services

The Platform uses artificial intelligence. You acknowledge that:

• AI responses may be inaccurate, incomplete or out of date, and are not professional advice
• you are responsible for the information, instructions and knowledge base you give your AI agents, and for reviewing how they respond on your behalf
• we do not guarantee specific business results, such as conversions, revenue or return on investment

Where the law requires it, you are responsible for telling End Customers that they are speaking with an AI assistant and, where calls are recorded, that the call is recorded, for example in your agent's greeting.

6. Your data

You own your Customer Data. You give us a limited licence to host, process and use Customer Data only to provide, secure and support the Platform for you.

We do not use Customer Data to train AI models, and we do not allow our Service Providers to do so. We may use aggregated and anonymised statistics that do not identify you or any person to operate and improve the Platform.

Learning and observe modes. If you turn them on, the Platform analyses your team's conversations to build a knowledge base for your own AI agents. This is not AI model training: the knowledge stays in your account, is used only for your agents, and is deleted together with your Customer Data.

You can export your Customer Data at any time while your account is active.

7. Data protection

When we process personal data within Customer Data, we act as your processor and you act as the controller. Our processing is governed by the Data Processing Addendum in Schedule 1, which forms part of these Terms.

As controller, you are responsible for:

• having a lawful basis to process End Customers' personal data, including any consent required for marketing messages, outbound calls or call recording
• providing your own privacy notice to End Customers
• handling End Customer requests about their data. We help you do this, as described in Schedule 1.

We process personal data about you and your staff (for example, account and billing details) as a controller, as described in our Privacy Policy.

8. Connected Services

When you connect your own accounts, such as Shopify, your CRM, your phone carrier or your WhatsApp Business number, you do so under your own agreement with that provider. Connected Services are not our Service Providers. We pass data to and from them only on your instruction.

We are not responsible for the availability of Connected Services, the accuracy of data they provide, changes they make, or any restrictions they place on your account.

9. Service Providers

We use carefully selected Service Providers to deliver the Platform. Each is bound by a data processing agreement that meets GDPR requirements. We provide the current list to customers on request, and the rules for changes are in Schedule 1.

10. Plans, credits and billing

10.1 Plans. Some features require a paid plan. Plans, included Credits, limits and prices are shown on our pricing page or in a separate agreement with you.

10.2 Billing. Plan fees are billed monthly in advance, through our payment provider or through Shopify billing if you use the Shopify app. Prices exclude taxes unless stated otherwise.

10.3 How Credits work. Usage-based features, such as AI dialogs, emails, voice minutes and reports, use Credits. Current rates are shown on the pricing page and in your account. We may change rates by giving you at least 30 days' notice.

10.4 What Credits are. Credits are prepaid units for using the Platform only. They have no cash value, are not money, electronic money or a deposit, and cannot be exchanged for cash. They belong to the account that received them and cannot be transferred to another account or business, including when a store changes owner.

10.5 Plan Credits. Credits included in a paid plan are added at the start of each billing period. Unused plan Credits expire when the next period's Credits are added and do not carry over.

10.6 Purchased Credits. Credits you buy as a top-up are valid for 12 months from purchase. Plan Credits are always used before purchased Credits.

10.7 Free and bonus Credits. The Free plan includes a one-time allowance of 2,000 Credits, valid for 30 days from registration. Any other bonus or promotional Credits are valid for the period stated when we give them. Free Credits are limited to one account per business.

10.8 Balance limit. Your Credit balance cannot exceed three times your plan's monthly Credits. We may decline a top-up that would take you over this limit.

10.9 Running out of Credits. When your balance reaches zero, features that use Credits, such as AI replies and calls, pause until you top up or your next plan Credits are added. Your data, settings and incoming messages are kept.

10.10 Refunds. Fees and Credits are non-refundable unless the law, a separate agreement or section 4.2 of Schedule 1 says otherwise.

10.11 Non-payment. If you do not pay, we may suspend or end your access after giving you notice.

11. Phone numbers, calls and messaging channels

11.1 Your own numbers. We do not sell phone numbers or resell call minutes. You connect numbers from your own carrier, including over SIP, under your own agreement with that carrier, and you pay carrier charges directly to them. Your numbers stay yours if you leave Versafy. The number of phone numbers and voice agents you can connect depends on your plan.

11.2 Voice usage. Time your AI agents spend on calls is charged in Credits, as shown on the pricing page. Carrier charges are not included.

11.3 Outbound calls and messages. If you use the Platform to call or message people first, including AI calls, campaigns and WhatsApp template messages, you must have the consent the law requires before contacting them, and you must stop promptly when they opt out. This includes rules such as the GDPR and ePrivacy rules in the EU, PECR and the Telephone Preference Service in the UK, and the TCPA in the United States.

11.4 Messaging channels. WhatsApp, Messenger, Telegram and other messaging channels are connected through your own business accounts. You must follow each provider's policies. A provider may limit or block your account, and we are not responsible for its decisions.

12. Intellectual property

We own all rights in the Platform, including its software, AI agent configurations, workflows, interfaces and branding. These Terms give you a limited, non-exclusive, non-transferable right to use the Platform while your subscription is active.

You own your Customer Data and the content your AI agents produce for your business.

13. Confidentiality

Each party will protect the other's confidential information and use it only to perform these Terms. Neither party will disclose it to others, except to its advisers and service providers bound by confidentiality, or where the law requires.

14. Availability and changes

We work to keep the Platform available but do not guarantee uninterrupted service. We may improve, change or remove features and carry out maintenance. If a change significantly reduces the features you pay for, we will tell you in advance.

15. Ending the agreement

You can cancel at any time in your account settings or by uninstalling the Shopify app. We may suspend or end your access if you seriously breach these Terms, do not pay, or where needed for legal or security reasons.

When your account ends:

• your access to the Platform stops
• any unused Credits expire
• your phone numbers and Connected Services stay with you under your own agreements
• you can export your Customer Data during the 30 days after cancellation
• after that period, we delete your Customer Data, including call recordings and transcripts, unless the law requires us to keep it

16. Disclaimer

The Platform is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties not stated in these Terms, including fitness for a particular purpose and the accuracy of AI responses.

17. Limitation of liability

To the extent the law allows, neither party is liable for indirect or consequential losses, or for loss of profit, revenue or business opportunity. Our total liability under these Terms is limited to the fees you paid us in the 12 months before the claim.

Nothing in these Terms limits liability that cannot be limited by law, including for fraud or intentional misconduct.

18. Indemnity

You agree to cover our reasonable losses from third-party claims caused by your unlawful use of the Platform, your Customer Data, or your breach of applicable law, including data protection, telemarketing and marketing laws.

19. Governing law

These Terms are governed by the laws of the Republic of Bulgaria. Any disputes will be decided by the competent courts in Burgas, Bulgaria, unless mandatory law says otherwise.

20. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by email or in the Platform at least 30 days before they take effect. If you keep using the Platform after that, the updated Terms apply.

21. Contact

A-Team Global Ltd.

Registered office: 16 Vasil Aprilov Street, floor 3, office 1, Burgas 8000, Bulgaria

Company number (UIC): 204271759

General enquiries: info@versafy.ai

Data protection and our Data Protection Officer: privacy@versafy.ai

Schedule 1 — Data Processing Addendum

This Data Processing Addendum ("DPA") forms part of the Terms between you (the "Controller") and A-Team Global Ltd. (the "Processor"). It applies whenever we process personal data on your behalf while providing the Platform, and it meets the requirements of Article 28 of the EU General Data Protection Regulation ("GDPR"). You accept it when you accept the Terms.

If this DPA conflicts with the Terms on data protection, this DPA prevails.

1. Roles and instructions

1.1. You are the controller and we are the processor of personal data in Customer Data.

1.2. We process personal data only on your documented instructions. Your instructions are these Terms, your configuration of the Platform, and any other written instructions you give us. We will tell you if we believe an instruction breaks data protection law.

1.3. We process personal data only to provide, secure and support the Platform. We do not sell personal data, and we do not use it, or allow our Service Providers to use it, to train AI models. Building a knowledge base for your own agents in learning or observe mode is processing on your instructions, not AI model training.

1.4. The details of the processing are set out in Annex 1.

2. Confidentiality

We make sure that everyone authorised to process personal data is bound by confidentiality and has access only to what they need to do their job.

3. Security

We apply appropriate technical and organisational measures to protect personal data, as required by Article 32 GDPR, including:

• encryption of data in transit and at rest
• access limited to authorised staff, with individual accounts
• separation of each customer's data
• regular backups and the ability to restore data
• regular review of our security measures and Service Providers

4. Sub-processors

4.1. You give us general authorisation to engage sub-processors (our Service Providers) to process personal data. We keep a list of current sub-processors, which we provide to you on request.

4.2. We will notify you at least 30 days before adding or replacing a sub-processor. You may object on reasonable data protection grounds within that period. If we cannot reasonably address the objection, you may end the affected service and receive a refund of any prepaid fees for the unused period.

4.3. Each sub-processor is bound by a written agreement with data protection obligations at least as protective as this DPA. We remain responsible to you for our sub-processors.

4.4. Connected Services that you connect with your own account, including your phone carrier, are not our sub-processors. Your relationship with them is governed by your own agreement with each provider.

5. Requests from individuals

5.1. We help you respond to requests from End Customers who exercise their rights under GDPR, such as access, correction, deletion, restriction, portability or objection. We complete such requests within 10 business days of receiving your instruction.

5.2. If an End Customer contacts us directly, we will pass the request to you without undue delay and will not respond ourselves unless you ask us to.

5.3. Deletion covers all copies we and our sub-processors hold, including call recordings, transcripts and knowledge bases built from conversations, except where the law requires us to keep them.

6. Personal data breaches

6.1. We will notify you without undue delay, and in any case within 48 hours, after becoming aware of a personal data breach affecting your data.

6.2. Our notice will describe, as far as we know at the time, what happened, the data and people affected, the likely consequences, and the steps we are taking. We will keep you updated and help you meet your own obligation to notify authorities or affected individuals.

7. Assistance

We give you reasonable help, based on the information available to us, with data protection impact assessments and consultations with supervisory authorities relating to the Platform.

8. Deletion and return

When the Terms end, you can export your data for 30 days. After that, we delete personal data in Customer Data, including from our sub-processors, unless the law requires us to keep it. Backups are overwritten in the normal backup cycle.

9. Audits

We make available the information reasonably needed to show that we comply with this DPA, including answers to security questionnaires. Where that is not enough, you may carry out an audit, or have an independent auditor do so, once a year with at least 30 days' notice, during business hours and under confidentiality. Each party bears its own costs.

10. International transfers

Some sub-processors process personal data outside the European Economic Area. Where they do, we make sure the transfer is protected by an adequacy decision (including the EU-U.S. Data Privacy Framework), the European Commission's Standard Contractual Clauses, or binding corporate rules.

11. Duration

This DPA applies for as long as we process personal data on your behalf.

Annex 1 — Details of processing