Free
Try the whole product on your own store
$0
2,000 one-time
Roughly 100 conversations
1 user
Full access for 30 days
Simple, usage-based pricing
Pricing that follows your store, not a seat count
Every plan includes credits. Credits cover the conversations your AI agents handle — chat, email, and phone. Everything else is included in the plan.
No per-agent feesNo team-seat surprisesNo phone-bill markup
Start free for 30 days. No card required.
Start freeChoose the pace that fits your store
Start with the full product, then keep the capacity and controls you need.
Start free
Starter
Nobody waits for an answer
$49 / month
5,000 / month
Roughly 250 conversations
3 users
Ongoing access
Growth
Your team only handles the hard cases
$149 / month
16,000 / month
Roughly 800 conversations
5 users
Ongoing access
Scale
Every store in one view
$399 / month
44,000 / month
Roughly 2,200 conversations
15 users
Ongoing access
| Compare every feature | Free | Starter | Growth | Scale |
|---|---|---|---|---|
| Talking to customers | ||||
| Web chat on your store | ||||
| Instagram, Facebook, Telegram, WhatsApp | ||||
| Email agent | ||||
| Voice agents | 1 | 3 | 5 | |
| Shared inbox | ||||
| Human handover | ||||
| Handover alerts | ||||
| Scheduled callbacks | ||||
| Conversation review | 100% | 20% sample | 100% | 100% |
| Weekly digest with recommendations | ||||
| Phone | ||||
| Connect your own numbers | 1 | 3 | 10 | |
| Simultaneous calls | 1 | 3 | 10 | |
| Call routing flows | 1 | 3 | Unlimited | |
| Operator groups | ||||
| Voicemail and business hours | ||||
| Outbound campaigns | 3 | Unlimited | ||
| Recordings and transcripts | 30 days | 12 months | 24 months | |
| Leads and integrations | ||||
| Knowledge base with website import | ||||
| Build knowledge base from past email | 30 days | |||
| Calendar booking | ||||
| CRM connections | 1 | 1 | 3 | Unlimited |
| Facebook and Instagram ad leads become calls | 30 days | |||
| Shipping labels created by the agent | 30 days | |||
| API access for your own systems | ||||
| Store analytics | ||||
| Revenue and orders | ||||
| Attribution channels | 30 days | 3 | Unlimited | Unlimited |
| Profit by channel | 30 days | |||
| Product economics and cost of goods | 30 days | |||
| Cross-sell pairs, families, and bundles | 30 days | |||
| Bundle sandbox | ||||
| Saved report presets | 30 days | |||
| Excel export | ||||
| Orders analysed | 5,000 | 5,000 | 50,000 | Unlimited |
| History depth | 12 months | 12 months | 24 months | Full |
| Team and account | ||||
| Live team delivery metrics | 30 days | |||
| Instruction version history and rollback | ||||
| Shopify stores | 1 | 1 | 3 | Unlimited |
| Support | Help centre | Priority | Dedicated manager | |
Voice agents and phone start with Starter. On Free, everything marked “30 days” switches off at the end of the trial — nothing is deleted, and your settings, connections, and history stay where they are.
Transparent usage
How credits work
$1 = 100 credits.
Same rate on every plan, every top-up, every time.
Credits are spent only when an agent does the work. Reading your analytics, reviewing your orders, and checking which channel makes money never touches your balance.
| What happens | Credits (approx.) |
|---|---|
| A chat or social message conversation | 20 |
| An email handled | 16 |
| A minute on a call | 30 |
| A conversation reviewed in observe mode | 4 |
| A weekly digest with recommendations | 30 |
Amounts are approximate. A short conversation costs less, a long one costs more. You always see the exact figure in your usage log.
Never spends credits: revenue and order analytics, channel attribution, product economics, cost of goods, cross-sell analysis, bundles, response-time reports, call logs, recordings, and transcripts.
Top up any time
Credits included in your plan reset each month. Credits you buy stay for 12 months.
| Price | Credits | Roughly |
|---|---|---|
| $10 | 1,000 | 50 conversations or 33 minutes |
| $20 | 2,000 | 100 conversations or 66 minutes |
| $50 | 5,000 | 250 conversations or 166 minutes |
| $100 | 10,000 | 500 conversations or 333 minutes |
| $500 | 50,000 | 2,500 conversations or 1,666 minutes |
One rate, at every volume
No volume tiers to figure out. A dollar buys a hundred credits whether you spend ten or five hundred.
Stay in control
Set a monthly spending cap so a busy season never surprises you.
Start in observe mode
Not ready to let AI talk to your customers? Don’t.
Put the agent in observe mode and it reads your team’s conversations instead of joining them. It learns your products and policies, builds your knowledge base from real answers, and shows you where customers went unanswered.
Reviewing a conversation costs 4 credits. When you’ve seen enough, turn replies on.
Bring your own phone numbers
Versafy does not sell numbers and does not resell minutes.
Connect a number from your own Twilio account, or from any carrier through our SIP trunk. Your numbers and carrier stay yours, and call charges go straight to them at your own rate — with nothing added by us.
If your number is printed on your packaging or running in your ads, you don’t have to move it. SIP setup or Twilio activation usually takes a few days, and some countries require identity documents from the carrier.
Questions, answered
See it on your own store first
Connect your store, let the agents read your real conversations, and look at where your money actually comes from. Thirty days, no card.
Start free