Terms and Conditions of Service

Last updated: 22 September 2026

These Terms and Conditions ("Terms") govern access to and use of Versafy (the "Platform"), operated by A-Team Global Ltd., a company registered in Bulgaria under company number (UIC) 204271759, with its registered office at 16 Vasil Aprilov Street, floor 3, office 1, Burgas 8000, Bulgaria ("Versafy", "we", "us" or "our").

By registering for, installing or using the Platform, including through the Shopify App Store, you agree to these Terms, including the Data Processing Addendum in Schedule 1. If you do not agree, do not use the Platform.

The Platform is intended for businesses only. It is not offered to consumers.

1. Definitions

"Customer" or "you" – the business that registers for or uses the Platform, and anyone using it on that business's behalf.
"End Customer" – a person who communicates with your business through the Platform, for example by calling, chatting or messaging your AI agent.
"Customer Data" – all data you or your End Customers submit to the Platform, including conversations, call recordings, transcripts, contact details and store data.
"AI Services" – the AI-powered features of the Platform, including voice and chat agents, analytics and automation.
"Connected Services" – third-party services you connect to the Platform using your own account, such as Shopify, your CRM or your WhatsApp Business number.
"Service Providers" – third parties we use to deliver the Platform, such as hosting, AI and telephony providers.

2. The Platform

Versafy is a business software platform that provides:

AI voice and chat agents for phone, website chat and messaging channels
Customer communication tools and handoff to your team
Marketing, sales and communication analytics
Integrations with e-commerce platforms, CRMs and calendars
Automation and reporting features

The Platform is provided as a software-as-a-service (SaaS) solution.

3. Accounts

To use the Platform, you must:

be at least 18 years old and authorised to act on behalf of your business
provide accurate and complete registration information and keep it up to date

You are responsible for keeping your login details confidential and for all activity under your account. Tell us promptly at privacy@versafy.ai if you suspect unauthorised access.

4. Acceptable use

You agree not to use the Platform to:

break any applicable law, including data protection, telemarketing and consumer protection laws
infringe intellectual property or privacy rights
send unlawful, harmful, abusive, deceptive or unsolicited marketing content
impersonate a human in a way that misleads End Customers about talking to an AI
attempt unauthorised access, disrupt the Platform, or reverse engineer it

We may suspend or terminate accounts that misuse the Platform.

5. AI Services

The Platform uses artificial intelligence. You acknowledge that:

AI responses may be inaccurate, incomplete or out of date, and are not professional advice
you are responsible for the information, instructions and knowledge base you give your AI agents, and for reviewing how they respond on your behalf
we do not guarantee specific business results, such as conversions, revenue or return on investment

Where the law requires it, you are responsible for telling End Customers that they are speaking with an AI assistant and, where calls are recorded, that the call is recorded, for example in your agent's greeting.

6. Your data

You own your Customer Data. You give us a limited licence to host, process and use Customer Data only to provide, secure and support the Platform for you.

We do not use Customer Data to train AI models, and we do not allow our Service Providers to do so. We may use aggregated and anonymised statistics that do not identify you or any person to operate and improve the Platform.

You can export your Customer Data at any time while your account is active.

7. Data protection

When we process personal data within Customer Data, we act as your processor and you act as the controller. Our processing is governed by the Data Processing Addendum in Schedule 1, which forms part of these Terms.

As controller, you are responsible for:

having a lawful basis to process End Customers' personal data, including any consent required for marketing messages or call recording
providing your own privacy notice to End Customers
handling End Customer requests about their data. We help you do this, as described in Schedule 1.

We process personal data about you and your staff (for example, account and billing details) as a controller, as described in our Privacy Policy.

8. Connected Services

When you connect your own accounts, such as Shopify, your CRM or your WhatsApp Business number, you do so under your own agreement with that provider. Connected Services are not our Service Providers. We pass data to and from them only on your instruction.

We are not responsible for the availability of Connected Services, the accuracy of data they provide, or changes they make.

9. Service Providers

We use carefully selected Service Providers to deliver the Platform. Each is bound by a data processing agreement that meets GDPR requirements. Details are in Schedule 1.

10. Plans, credits and billing

Some features require a paid plan. Plans, included usage and prices are shown on our pricing page or in a separate agreement with you.

Fees are billed in advance for your selected plan, through our payment provider or through Shopify billing if you use the Shopify app.
Usage beyond your plan is charged in credits, as shown in your account.
Fees are non-refundable unless the law or a separate agreement says otherwise.
If you do not pay, we may suspend or end your access after giving you notice.

11. Intellectual property

We own all rights in the Platform, including its software, AI agent configurations, workflows, interfaces and branding. These Terms give you a limited, non-exclusive, non-transferable right to use the Platform while your subscription is active.

You own your Customer Data and the content your AI agents produce for your business.

12. Confidentiality

Each party will protect the other's confidential information and use it only to perform these Terms. Neither party will disclose it to others, except to its advisers and service providers bound by confidentiality, or where the law requires.

13. Availability and changes

We work to keep the Platform available but do not guarantee uninterrupted service. We may improve, change or remove features and carry out maintenance. If a change significantly reduces the features you pay for, we will tell you in advance.

14. Ending the agreement

You can cancel at any time in your account settings or by uninstalling the Shopify app. We may suspend or end your access if you seriously breach these Terms, do not pay, or where needed for legal or security reasons.

When your account ends:

your access to the Platform stops
you can export your Customer Data during the 30 days after cancellation
after that period, we delete your Customer Data, including call recordings and transcripts, unless the law requires us to keep it

15. Disclaimer

The Platform is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties not stated in these Terms, including fitness for a particular purpose and the accuracy of AI responses.

16. Limitation of liability

To the extent the law allows, neither party is liable for indirect or consequential losses, or for loss of profit, revenue or business opportunity. Our total liability under these Terms is limited to the fees you paid us in the 12 months before the claim.

Nothing in these Terms limits liability that cannot be limited by law, including for fraud or intentional misconduct.

17. Indemnity

You agree to cover our reasonable losses from third-party claims caused by your unlawful use of the Platform, your Customer Data, or your breach of applicable law, including data protection and marketing laws.

18. Governing law

These Terms are governed by the laws of the Republic of Bulgaria. Any disputes will be decided by the competent courts in Burgas, Bulgaria, unless mandatory law says otherwise.

19. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by email or in the Platform at least 30 days before they take effect. If you keep using the Platform after that, the updated Terms apply.

20. Contact

A-Team Global Ltd.

Registered office: 16 Vasil Aprilov Street, floor 3, office 1, Burgas 8000, Bulgaria

Company number (UIC): 204271759

General enquiries: info@versafy.ai

Data protection and our Data Protection Officer: privacy@versafy.ai

Schedule 1 — Data Processing Addendum

This Data Processing Addendum ("DPA") forms part of the Terms between you (the "Controller") and A-Team Global Ltd. (the "Processor"). It applies whenever we process personal data on your behalf while providing the Platform, and it meets the requirements of Article 28 of the EU General Data Protection Regulation ("GDPR"). You accept it when you accept the Terms.

If this DPA conflicts with the Terms on data protection, this DPA prevails.

1. Roles and instructions

1.1. You are the controller and we are the processor of personal data in Customer Data.

1.2. We process personal data only on your documented instructions. Your instructions are these Terms, your configuration of the Platform, and any other written instructions you give us. We will tell you if we believe an instruction breaks data protection law.

1.3. We process personal data only to provide, secure and support the Platform. We do not sell personal data, and we do not use it, or allow our Service Providers to use it, to train AI models.

1.4. The details of the processing are set out in Annex 1.

2. Confidentiality

We make sure that everyone authorised to process personal data is bound by confidentiality and has access only to what they need to do their job.

3. Security

We apply appropriate technical and organisational measures to protect personal data, as required by Article 32 GDPR, including:

encryption of data in transit and at rest
access limited to authorised staff, with individual accounts
separation of each customer's data
regular backups and the ability to restore data
regular review of our security measures and Service Providers

4. Sub-processors

4.1. You give us general authorisation to engage sub-processors (our Service Providers) to process personal data. We keep a list of current sub-processors, which we provide to you on request.

4.2. We will notify you at least 30 days before adding or replacing a sub-processor. You may object on reasonable data protection grounds within that period. If we cannot reasonably address the objection, you may end the affected service and receive a refund of any prepaid fees for the unused period.

4.3. Each sub-processor is bound by a written agreement with data protection obligations at least as protective as this DPA. We remain responsible to you for our sub-processors.

4.4. Connected Services that you connect with your own account are not our sub-processors. Your relationship with them is governed by your own agreement with each provider.

5. Requests from individuals

5.1. We help you respond to requests from End Customers who exercise their rights under GDPR, such as access, correction, deletion, restriction, portability or objection. We complete such requests within 10 business days of receiving your instruction.

5.2. If an End Customer contacts us directly, we will pass the request to you without undue delay and will not respond ourselves unless you ask us to.

5.3. Deletion covers all copies we and our sub-processors hold, including call recordings and transcripts, except where the law requires us to keep them.

6. Personal data breaches

6.1. We will notify you without undue delay, and in any case within 48 hours, after becoming aware of a personal data breach affecting your data.

6.2. Our notice will describe, as far as we know at the time, what happened, the data and people affected, the likely consequences, and the steps we are taking. We will keep you updated and help you meet your own obligation to notify authorities or affected individuals.

7. Assistance

We give you reasonable help, based on the information available to us, with data protection impact assessments and consultations with supervisory authorities relating to the Platform.

8. Deletion and return

When the Terms end, you can export your data for 30 days. After that, we delete personal data in Customer Data, including from our sub-processors, unless the law requires us to keep it. Backups are overwritten in the normal backup cycle.

9. Audits

We make available the information reasonably needed to show that we comply with this DPA, including answers to security questionnaires. Where that is not enough, you may carry out an audit, or have an independent auditor do so, once a year with at least 30 days' notice, during business hours and under confidentiality. Each party bears its own costs.

10. International transfers

Some sub-processors process personal data outside the European Economic Area. Where they do, we make sure the transfer is protected by an adequacy decision (including the EU-U.S. Data Privacy Framework), the European Commission's Standard Contractual Clauses, or binding corporate rules.

11. Duration

This DPA applies for as long as we process personal data on your behalf.

Annex 1 — Details of processing

Item	Details
Subject matter and purpose	Providing the Platform: AI voice and chat agents, customer communication, analytics, integrations and support
Nature of processing	Collection, recording, transcription, storage, analysis, retrieval, transfer to Connected Services on your instruction, and deletion
Duration	For the term of the Terms, plus the export period in section 8
Categories of individuals	Your End Customers and prospects; your staff and users of your account
Types of personal data	Names and contact details (phone, email, messaging IDs); conversation content, call recordings and transcripts; order and booking details; technical data such as time and channel of contact
Special categories	Not intended. You should not instruct your AI agents to collect sensitive data such as health information
Retention	According to your plan and these Terms, and deleted at the end of the Terms as described in section 8